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Assertiveness Skills Training

Ripley Training
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Assertiveness Skills Training
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Company Name: Ripley Training Ltd Address line 1: PO Box 130 Town: Knaresborough County: North Yorkshire Postcode: HG5 0WG Telephone No: 01423 861122 Email Address: please click here Website Address: please click here
Location: Avon, Bedfordshire, Berkshire, Borders, Buckinghamshire, Cambridgeshire, Central, Cheshire, Cleveland, Clwyd, Cornwall, County Antrim, County Armagh, County Down, County Fermanagh, County Londonderry, County Tyrone, Cumbria, Derbyshire, Devon, Dorset, Dumfries and Galloway, Durham, Dyfed, East Sussex, Essex, Fife, Gloucestershire, Grampian, Greater London, Greater Manchester, Gwent, Gwynedd County, Hampshire, Herefordshire, Hertfordshire, Highlands and Islands, Humberside, Isle of Wight, Kent, Lancashire, Leicestershire, Lincolnshire, Lothian, Merseyside, Mid Glamorgan, Norfolk, North Yorkshire, Northamptonshire, Northumberland, Nottinghamshire, Oxfordshire, Powys, Rutland, Shropshire, Somerset, South Glamorgan, South Yorkshire, Staffordshire, Strathclyde, Suffolk, Surrey, Tayside, Tyne and Wear, Warwickshire, West Glamorgan, West Midlands, West Sussex, West Yorkshire, Wiltshire, Worcestershire
Overview: This course will help you improve how you interact with others by becoming a better listener, asking effective questions and developing robust briefing and negotiation skills.
Who Should Attend?
This course is ideal for anyone wanting to improve how they communicate, listen and build excellent working relationships with colleagues, customers and suppliers.

Benefits To You & Your Organisation
You will have greater confidence in communicating your message
Be more aware of your feelings and how they effect others
Recognise poor and excellent communication and behaviours
Greater awareness of Body Language - positive and negative
Be able to deal with difficult people and situations
Be more assertive and less aggressive / passive
Greater confidence in opening and closing conversations
Dealing with complaints and improving customer service
Agreed (SMART) action plan to implement / practise in the workplace
Comments from our delegates:

I am now able to make my points more clearer to other people and be more assertive

Helped to raise my confidence and self worth

Very informal, friendly and helpful

Really helped me realise the importance of putting myself first and to recognise I am important

Raise my confidence in gaining clarity from my manager

Thank you very much for an excellent course, which I would thoroughly recommend and I'm feeling very positive that I will become more assertive from now on!

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