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Call Handling Skills Training

As customers expect more for their money, and scrutinise their spending, then their experience as customers begins to influence their buying decisions. Training and development can have a huge part to play in ensuring your customers experience the service they deserve.  Good call handling skills training helps deliver your brand voice, your customer experience, your business effectiveness and your operational efficiencies.

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Diane Banister
Practical, effective call handling skills training designed for the types of calls and the types of callers you deal with
Csth Vip
www.customer-service-training-helper.com dedicated to customer service training. Full of tips, ideas and resources
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Call Centre Training should include interactive and participative call handling skills training. Induction programmes often centre on systems and procedures, new recruits also need training in what to say to a customer and how to say it. By including good call handling skills training in your training and development plans, you can engage with your people, improve your customer experience, and that means customers stay with you for longer, and are likely to buy more from you.

As with any good training course, call handling skills training helps individuals to understand what they do, why they do what they do, and the ways they can improve leading the call, building rapport with the customer, as well as solving their problem, or getting them to buy your products and services.

Staying fresh on the telephone is a big issue for call centre agents, and call handling skills training enables them to deal with the 50th customer of the day as if it was the first.

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