Conflict Management Training
Conflict management training equips individuals with the necessary knowledge and skills to deal more effectively with difficult situations and people.
Unresolved conflict in the workplace can have far reaching consequences creating negativity, decreasing productivity and may spread to other areas of the organisation affecting morale. For those on the front line who may have to face angry, difficult, aggressive or demanding customers it is essential that they develop the skills and techniques required to defuse difficult situations. If escalated these situations could lead to the loss of a valuable customer.
Conflict management training will include developing strategies and intervention methods to minimise the possibility of conflict before it becomes so serious it’s an obstacle to teamwork. Understanding the common causes of conflict and developing the appropriate communication skills will enable managers to manage conflict effectively.
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